Shipping Policy

Order Processing

Orders are typically processed within [2–5 business days] after purchase.

Because Rubber Kitty is an independent fashion label offering limited-run, small-batch, and potentially one-of-a-kind pieces, some orders may require additional handling time.

Business days do not include weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the destination, package size, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

Estimated Delivery Times

Estimated delivery times shown at checkout begin after the order has been processed and handed to the shipping carrier.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier conditions, weather, holidays, customs, or other circumstances outside Rubber Kitty’s control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

Because orders cannot be canceled after purchase, we cannot guarantee that shipping information can be changed once an order has been placed.

If you notice an address error, contact us immediately at rubberkittyshop@gmail.com. We will do our best to help if the order has not yet shipped.

Rubber Kitty is not responsible for packages delivered to an incorrect address provided by the customer.

Tracking

When tracking is available, a tracking number will be emailed to you once your order ships.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

If tracking shows that your package is delayed, please contact the carrier directly using your tracking number.

If a package appears to be lost in transit, contact us at rubberkittyshop@gmail.com and we will help you determine the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, please first:

• Check around the delivery location
• Check with household members or neighbors
• Contact the shipping carrier

Rubber Kitty is not responsible for theft or loss after a package has been confirmed as delivered to the address provided at checkout, except where required by applicable law.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive an incorrect item, contact us promptly at rubberkittyshop@gmail.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and work with you on an appropriate resolution.

International Shipping

Rubber Kitty currently ships within the United States only.

Returns and Refunds

All sales are final.

Please review our Return & Refund Policy for full details regarding returns, refunds, cancellations, damaged items, and incorrect orders.

Contact

For shipping questions, contact:

Rubber Kitty
rubberkittyshop@gmail.com